Frequently Asked Questions
Everything you need to know about your custom high-performance PC experience.
What is the typical build time for a custom PC?
Standard custom builds usually take 10-15 business days for assembly, stress testing, and quality assurance. If you select 'Rush Production' at checkout, your order will be prioritized for faster turnaround.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, and brokerage fees required by their local government.
What kind of warranty comes with my purchase?
All XOTIC PC systems come with a standard 1-year parts and lifetime labor warranty. We also offer extended warranty plans and accidental damage protection for additional peace of mind.
Can I upgrade my components after the purchase?
Absolutely. Our systems are built with standard, non-proprietary components, making them easy to upgrade. We also offer a lifetime labor policy, meaning we will install upgrades for you for free if you ship the system back to us.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original packaging and condition. Custom laser engraving or specialized paint services are non-refundable.
Is financing available for my order?
Yes, we partner with several financing providers like Affirm and Katapult to offer flexible monthly payment options. You can check your eligibility during the checkout process without affecting your credit score.